ILT/VILT


This section showcases my ability to create dynamic and impactful learning experiences through engaging ILT and VILT sessions. Key skills demonstrated include:




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ILT/VILT

Purpose

The purpose of this virtual instructor-led training is to equip front desk receptionists with effective strategies for enhancing client relationships, leading to an increase in positive customer reviews.

Tool Used

Microsoft PowerPoint

Features

Learning Objectives, Ground Rules, Facilitator/Producer, Introductions, Session Agenda, Ice Breaker (Digital Poll Question), Engagement/Discussion Questions, Case Study, Role Play Scenario, Q and A Session, Resources and References, Contact Information